New Reservation
Planning a new trip? Use the booking page to enter your transportation details and submit a reservation request.
Book a RideHelp with your transportation starts here.
Whether you are planning a new ride or managing an existing reservation, use the options below to book, review or update your transportation details.
How can we help?
Choose the option below that best matches what you need.
Existing Reservation
Signed-in customers can review eligible reservations, request changes or cancellations, and view available ride progress.
Manage BookingService Information
Review Raphael's services, current fleet and service-area information before starting a reservation.
View ServicesContact Raphael Luxury Rides
For general platform, website, account or reservation-support questions, contact our team by email. For a new transportation request, use Book a Ride. For an existing reservation, use Manage Booking whenever possible.
Customer & Platform Support
Email our support team.
Use the official Raphael Luxury Rides support email for questions about the website, account access, reservation tools or other platform assistance.
Email platform@raphaelluxuryrides.comPlease do not send credit-card numbers, payment credentials or other sensitive financial information by email.
Common questions about Raphael's transportation service.
These answers reflect the current website and reservation process.
Go to Book a Ride, enter your trip details and submit your reservation request.
Eligible signed-in customers can request a booking change through Manage Booking. The request is reviewed before the reservation is updated.
Eligible customers can request a cancellation through Manage Booking. The request is reviewed before the reservation is cancelled.
Service availability depends on the pickup, destination, schedule and current operating availability. See Service Areas for more information.
The current fleet vehicle presented on the website is the Chevrolet Suburban. Visit the Fleet page for the current public fleet information.
When available, signed-in customers can view ride progress through their account. Private driver and administrative information is not shown.
Eligible customers can submit a review after their transportation is completed. Reviews appear publicly only after Raphael approves them.
Raphael does not publish a fixed public price list. Pricing is handled for the specific transportation request after the reservation is reviewed.
For general platform, website, account or reservation-support questions, email platform@raphaelluxuryrides.com. Please do not send payment-card numbers or other sensitive financial information by email.
Ready to plan your transportation?
Continue to the booking page and enter your trip details to start your reservation.
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